Shipping Policy
Shipping Information
We are proud to offer secure, tracked shipping for all orders. Customers in the United Kingdom, United States, Europe, Australia, Canada, and New Zealand enjoy free shipping on all orders—no code needed! Free shipping is automatically applied at checkout and includes duties.
Order Processing & Shipping
Once your order is placed, we’re unable to make changes or cancellations. Please allow 1-3 business days for processing. Once your order is on its way, you’ll receive a tracking link via email. Delivery times may vary, but here’s what to expect:
Shipping Details:
| Region | Estimated Delivery |
|---|---|
| United Kingdom | 5-10 business days |
| United States | 5-10 business days |
| Europe | 5-10 business days |
| Australia | 5-10 business days |
| Canada | 5-10 business days |
| New Zealand | 5-10 business days |
Note: During busy promotional periods, processing and delivery times may take a little longer due to high order volumes.
Additional Information
We ship orders Monday to Friday (excluding bank holidays). Orders placed over the weekend will be processed the next business day.
If your package arrives damaged during shipping, we’re here to help. Simply email us at theelevateessentials@gmail.com within 5 business days of receiving your order. Be sure to include photos of the damage so we can sort it out for you as quickly as possible.
Thanks for choosing Requiem Jewellery—we can’t wait for you to enjoy your new piece!
Lewis & Kian
Requiem Jewellery
FAQ
How do I get my tracking number?
Your tracking order will be mailed to you when you place a order
I haven't recieved my order confirmation email?
the email could possibly have turned up in your spam. if it has not please contact support.
How can I check the status of my order?
Once the order has been shipped you will receive an email notification, which will contain a link to the order tracking details. you can also consult the "track my order" page to know the status of your order in real time. If you have difficulty finding your infomation, send us an email to theelevatedessentials@gmail.com
How long do I have to return or exchange an item?
You have 14 days from the delivery date to return the item for a exchange or a refund.